Cookies Policy | Queenau Casino

1. What cookies are

Cookies are small text files that a website places on your computer, mobile phone, tablet or other internet-connected device. They allow the website to recognise your device and remember certain information about your visit. Cookies can help a website function correctly, provide security, remember preferences and understand how visitors use its pages.

Some cookies are placed by Queenau Casino, while others may be placed by service providers that support website operations. These service providers may use cookies or similar technologies on our behalf, subject to applicable requirements and the purposes described in this policy.

Cookies may be session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a period of time or until you delete them. The length of time a cookie remains may vary depending on its purpose and the settings used by your browser.

Similar technologies can include pixels, tags, scripts, local storage and device identifiers. These technologies may perform functions similar to cookies, such as remembering settings, measuring activity or helping to protect accounts and transactions. In this policy, we use the term cookies to refer to cookies and similar technologies unless stated otherwise.

2. How Queenau Casino uses cookies

Queenau Casino may use cookies for several purposes. The cookies used on a particular page or service may depend on how you access the website, which features you use and the preferences you select.

Strictly necessary cookies

These cookies are needed for core website functions. They may support account access, page navigation, session management, security controls, fraud prevention and the delivery of requested services. Without these cookies, some parts of the website may not operate properly. Because they are necessary for basic operation and security, they may not be available for deactivation through every preference tool.

Functional cookies

Functional cookies help remember choices and preferences, such as language, region, display settings or information entered into online forms. They can make the website easier to use and reduce the need to repeat the same selections during later visits. If these cookies are disabled, some preferences may not be retained.

Performance and analytics cookies

These cookies may help us understand how visitors use the website, including which pages are viewed, how users move through the site and whether errors occur. The information can be used to measure website performance, identify technical issues and improve content, navigation and functionality. Where appropriate, information collected for these purposes may be aggregated or otherwise handled in accordance with our Privacy Policy.

Security and compliance cookies

Cookies and related technologies may be used to help protect the website and its users. They can assist with detecting unusual activity, limiting automated access, supporting identity and age checks, preventing abuse and maintaining the integrity of account or payment-related processes. These measures are particularly important for an online gambling website.

Marketing and advertising cookies

Where used and permitted, marketing cookies may help measure the effectiveness of communications or advertising and may allow content to be made more relevant to your interests. We do not use cookies to avoid or replace responsible gambling requirements. Marketing communications and promotional activity remain subject to applicable law, our terms and conditions, and any consent or preference choices you make.

3. Third-party technologies and information sharing

Some website features may be supported by third-party providers. These providers may use cookies or similar technologies to deliver services such as website hosting, security, analytics, customer support, payment processing or technical performance monitoring. Their use of information may be governed by their own privacy and cookie policies.

Queenau Casino does not treat the presence of a third-party service as permission for that provider to use information for any purpose it chooses. Third-party access should be limited to what is reasonably required to provide the relevant service, maintain security, comply with legal obligations or support legitimate website operations. Where consent is required, relevant technologies should be used in line with the choices available through the website.

Cookies may collect information such as an approximate location, device type, browser type, operating system, pages visited, time spent on a page, referring website, general interaction details and technical identifiers. Depending on the service, this information may be combined with other information handled under our Privacy Policy. Cookies generally do not contain your password in readable form.

The website may also use cookies to remember that you have viewed a notice, accepted or declined certain categories of cookies, or completed a preference selection. These cookies help prevent repeated requests and allow the website to apply your choices more consistently. Deleting these cookies may cause the notice or preference request to appear again.

4. Managing cookies and your choices

When you first visit the website, you may be shown a cookie notice or preference tool. Where applicable, this tool allows you to accept optional cookies, reject optional cookies or select individual categories. Your choices may be stored in a preference cookie so that they can be applied during future visits.

You can also manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block all cookies, block cookies from particular websites or receive a warning before a cookie is stored. Browser controls differ, so you should refer to the help information provided by your browser or device manufacturer.

If you block or delete cookies, some website functions may not work as intended. You may be signed out of your account, lose saved preferences, need to repeat certain selections or experience reduced functionality. Blocking optional cookies should not normally prevent access to essential website features, but disabling necessary cookies may affect the availability, security or operation of the website.

Review the cookie notice or preference tool when it is displayed.
Use your browser or device settings to delete or block cookies.
Clear existing cookies if you use a shared or public device.
Keep your browser and device software up to date to support security.
Check third-party privacy settings where a third-party service is used.

Consent and withdrawal

Where applicable law requires consent for optional cookies, we will seek consent through an appropriate notice or preference tool. You may withdraw or change your choices at any time using the available controls or your browser settings. Withdrawal does not affect processing that took place before your choice was changed and does not remove cookies that have already been stored unless you delete them through the relevant controls.

Updates to this policy

We may update this Cookies Policy from time to time to reflect changes to the website, the technologies we use, legal requirements or our operational practices. The updated version will be made available on this page, with the effective date or other notice where appropriate. You should review the policy periodically so that you understand how cookies are used.

Questions and privacy requests

If you have questions about this Cookies Policy, your cookie choices or the handling of personal information, please use the support or privacy contact options made available on the website. Requests may be subject to identity verification and any requirements set out in our Privacy Policy. We will handle relevant requests in accordance with applicable Australian privacy and gambling requirements.